A. Place your order before 1pm and we will dispatch it the very same day. Please refer to the Shipping Information tab for details regarding freight options as well as transit time calculators based on your location.

A: You can purchase colour sample portfolios from both Qualatex & Sempertex. These give you a sample of every color provided by that particular manufacturer.

Qualatex portfolio

Sempertex portfolio

Tuftex portfolio

A: Your store credit can be applied at stage 2 of the checkout process (the payment stage). At the payment page there is a checkbox that if clicked will deduct any store credit you have from the balance of your order. Once applied simply checkout as usual.

A: If you do not give Authority to Leave and are not present to receive the delivery the parcel will be returned to the couriers depot, you will then need to pay a re-delivery fee in order to attempt delivery a second time.

A: No, all orders must be placed online. You can choose to collect your order from our warehouse or sent via courier but the order must be completed via our website.

A: All stock kept in the warehouse is listed on the website. If you would like to know if a product will be returning soon, you may select the ‘Notify me when this product is back in stock’ button on the product page. For items we can acurately predict in stock dates it will be displayed on the product page of the out of stock item.

A: All returns must be completed within 10 days of the invoice date providing that the item(s) are still in their original condition and packaging. Returns are processed as a store credit minus a 15% restocking fee. For full terms and conditions, please click here.

A: All faulty items must be claimed within 4 weeks of your invoice date. All refunds are processed as store credits.

A. We currently don't have a minimum spend on our orders.

A. The shipping costs are calculated based on the freight option selected as well as the weight of the product and the postcode of your delivery address.