Ibrex Round 14" Gold Fishes in Flowing Water
Same Day Dispatch Order before 1pm
Call Us: 03 9796 5746
Email us: firstname.lastname@example.org
We offer a range of shipping services in the hopes you find the option that suits your unique needs best. There are general rules for each courier service (these are outlined below) but we urge you to trial each option as their service can differ depending on your postcode. Please note if some options are not showing it is most likely because you have items in your cart that are too bulky (some items do not fit in satchels, and for very large items they can only be sent with Direct Freight).
TNT is a premium service, their express service is advertised as a next day delivery but this is not always guaranteed. Their road service is still a premium service but a little more affordable. To check their transit time calculator visit: (https://www.tnt.com/express/en_au/site/shipping-tools/transit-times.html)
Toll Priority is exclusively another time sensitive air satchel service, similar to TNT express this is advertised as a next day service although this is not guaranteed.
Direct Freight is exclusively a road service that is very affordable and reliable. To check their transit time calculator visit: (https://www.directfreight.com.au/ETACalculator.aspx)
DHL International Express For all international orders, including New Zealand. We find their service to be the most efficient and time sensitive for overseas customers.
Authority to Leave
Please note if you do not provide authority to leave and you are not present to receive your parcel it will be returned to the depot. In this scenario you will be charged a re-delivery fee. If you provide Authority to leave and are not home to receive we are not responsible for the parcel going missing once it has been left at your premises.
*Please note there is always a chance of complications with your parcel once it leaves our warehouse, we can never 100% guarantee timely delivery of your order, it is slim but there is always the chance of our freight partners delaying or losing your parcel entirely.
Q. When will I receive my delivery?
A. Place your order before 1pm and we will dispatch it the very same day. Please refer to the Shipping Information tab for details regarding freight options as well as transit time calculators based on your location.
Q. Can you send me colour samples?
A: You can purchase colour sample portfolios from both Qualatex & Sempertex. These give you a sample of every color provided by that particular manufacturer.
Q. Where do I apply my store credit to my order?
A: Your store credit can be applied at stage 2 of the checkout process (the payment stage). At the payment page there is a checkbox that if clicked will deduct any store credit you have from the balance of your order. Once applied simply checkout as usual.
Q. What happens if I'm not home to receive my parcel and did not give authority to leave?
A: If you do not give Authority to Leave and are not present to receive the delivery the parcel will be returned to the couriers depot, you will then need to pay a re-delivery fee in order to attempt delivery a second time.
Q. Can I shop in the store or place an order over the phone?
A: No, all orders must be placed online. You can choose to collect your order from our warehouse or sent via courier but the order must be completed via our website.
Q. The website says the product is out of stock. Do you have more in the warehouse?
A: All stock kept in the warehouse is listed on the website. If you would like to know if a product will be returning soon, you may select the ‘Notify me when this product is back in stock’ button on the product page. For items we can acurately predict in stock dates it will be displayed on the product page of the out of stock item.
Q. Can I return an item from a recent order?
A: All returns must be completed within 10 days of the invoice date providing that the item(s) are still in their original condition and packaging. Returns are processed as a store credit minus a 15% restocking fee. For full terms and conditions, please click here.
Q. What do I do if I have a faulty item?
A: All faulty items must be claimed within 4 weeks of your invoice date. All refunds are processed as store credits.
Q. What is the minimum order amount?
A. We currently don't have a minimum spend on our orders.
Q. How are the shipping costs calculated?
A. The shipping costs are calculated based on the freight option selected as well as the weight of the product and the postcode of your delivery address.